Returns & Exchanges

We hope you’re completely happy with the merchandise you’ve ordered from us, but if you’re not, please return it. We want a chance to make things right! Certain product exclusions apply, please see below.

The American Diabetes Association’s Return Policy

Our Guarantee: It is the policy of the American Diabetes Association to accept returns for a refund of the purchase price within thirty (30) days of receipt of your order. The materials must be in resalable condition. Returns should be accompanied by the receipt and/or order number.

Customized/Personalized Apparel and Gear
Products with custom embroidering or imprinting are non-exchangeable and non-refundable, unless the item was received damaged. Please consult size charts, located on the product detail pages, for proper sizing and fit, and verify your imprint messages prior to ordering.
Video, Computer and Audio Materials
Video, computer and audio materials are non-refundable once the seal is broken on the item.
eBooks, PDFs, and Other Digital Products
eBooks, PDFs, and other digital products are not eligible for returns.