Buying directly from the American Diabetes Association supports diabetes research, education, advocacy, and awareness. Your purchase helps make a real difference in the lives of people affected by diabetes.

• To place an order over the phone: Call 1-800-232-6733 (Mon–Fri, 8 a.m.–5 p.m. EST).
• To check order status or questions: Call 1-800-232-6733 (Mon–Fri, 8 a.m.–5 p.m. EST) or email adaorders@brightkey.net  
• Website or other issues: email ShopDHelp@diabetes.org

Shipping fees are calculated at time of purchase to provide the most cost-effective options. To inquire about shipping fees for large or international orders, email ShopDHelp@diabetes.org or call 1-800-232-6733 (Monday–Friday, 8:00 a.m.–5:00 p.m. ET).

Returns are accepted within 30 days of delivery for a full refund if items are in resalable condition and accompanied by a receipt or order number. Digital products like e-books or PDFs cannot be returned.

Yes. ShopDiabetes.org is compliant with the Payment Card Industry (PCI) Data Security Standards to keep your payment information secure.

Members receive a discount on medical journals and books from ShopDiabetes.org. Include your membership information on your account page to receive the discount automatically.

Learn more about becoming a member here.

• Visit diabetes.org for information on diabetes basics, healthy living, research, and community programs.
• To request an information packet, email AskADA@diabetes.org (include your name and address).
• Call 1-800-DIABETES (1-800-342-2383), Monday–Friday from 8:30 a.m.–5:00 p.m. ET. ADA representatives provide general information only, not medical advice or diagnoses.

Support the ADA through online donations, phone (1-800-DIABETES). Learn more about other ways to give.