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COVID-19 FAQs

While operations have been modified for the safety of our customers and our team, full order fulfillment operations are continuing.  However, delivery times may be longer than expected due to the extraordinary demands on shipping companies.

 

1. Can I place an order? Will my order be shipped?

Yes.  The Shopdiabetes order fulfillment center is still processing orders, stringently adhering to the CDC and World Health Organization guidelines to process and ship orders. 

While shipments are being picked up daily by our shipping partners, shipping guarantees are suspended by some carriers, and delivery times may be longer than the standard delivery estimates provided. 

Deliveries cannot be made to buildings or locations temporarily closed.  Some shipping companies have also suspended customer signatures for shipments. 

 

2. How can I change my Shipping Address?

In response to CDC guidelines, our Customer Support Team is working remotely and available at adaorders@pbd.com or 1-800-ADA-ORDER (1-800-232-6733) M-F from 8 am to 8pm EST

Please contact our team to update your address if your order has already been placed and is pending shipment.  If your order has already shipped and your delivery location is closed, your shipment will be held by the carrier until the order can be safely delivered.

 

3. Is it safe to receive shipments?

Please click here for the World Health Organization response to this question under “How long does the virus survive on surfaces?

 

4. Can I still make returns?

Yes. We are still processing returns, and our fulfillment partner is following CDC guidelines for the processing of incoming shipments.  However, we are temporarily modifying our return policy from 30-days from the date of purchase to 30 days after we resume normal operations as per CDC guidelines.